These general business terms and conditions (hereinafter referred to as “GBTC”) are binding on all guests staying in the hotel (hereinafter referred to as “Guest”) who are using the accommodation and other related services of Hotel Palace in Špindlerův Mlýn, operated by Pod Císařkou s.r.o., with its registered office at Mirošovská 141/3, 14900 Prague 4, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 201231, Company ID No.: 24237311 (hereinafter referred to as the “Hotel”), and form an integral part of the accommodation contract and/or the contract for provision of other services (hereinafter referred to as the “Contract”) concluded by and between the Hotel as the service provider and the Guest as the service recipient. Persons who are staying in the Hotel, or whose accommodation has been duly booked and reported to the Hotel, are also considered Guests.
The Hotel provides Guests with accommodation and other related services to the scope and on the dates determined by the Contract and under the terms and conditions defined in these GBTC. If there is a conflict between the GBTC and the Contract, the Contract provisions shall take priority.
Booking of services
The Guest may book the Hotel services in their own favour or in the favour of a third party. The Hotel confirms the Guest’s booking after receiving a written order (in
documentary/electronic form). Every order must include the following data: the Guest’s name and surname / date of stay / contact details: phone number and address of the Guest, e-mail contact address / method of payment for services / number of individuals wishing to stay in the Hotel in the structure of adults and children including their age / services the Guest is ordering. The booking shall lose effect if the booking advance set by the Hotel in the written (documentary/electronic) booking confirmation is not paid in a due and timely manner; on an exceptional basis (arrival within 48 hours), the booking may be confirmed by phone.
Terms of payment and cancellation
The current price for the accommodation and related services provided by the Hotel is set in the price list, which is available at www.palaceapartments.cz.
The price for accommodation includes VAT in the applicable amount.
The price for accommodation does not include the local accommodation fee set by the Town of Špindlerův Mlýn, which will be added to the price in the amount applicable on the date of the stay.
The price does not include board.
In the event of electronic payment in a foreign currency, the Hotel is entitled to charge a fee for conversion in the amount of bank fees for conversion.
All accepted methods of payment are defined in the payment terms, which are available upon request.
If the Guest wishes to cancel or change (reduce the scope of) the booked services, the following cancellation terms shall apply:
|61-31 days prior arrival||fee of 30% of the price for accommodation|
|30-15 days prior arrival||fee of 50% of the price for accommodation|
|14-0 days prior arrival||fee of 100% of the price for accommodation|
Early termination of stay for reasons on the part of the Guest resulting in the Guest not using all of the services that the Hotel is obliged to provide the Guest under the Contract shall be without prejudice to the Guest’s obligation to pay for such services.
Fees for extra services
A child under 3 years of age staying in the Hotel with an adult person – Guest without the right to a separate bed or extra bed is staying in the Hotel free of charge.
The Hotel is only entitled to accommodate a duly checked-in Guest. Upon arrival in the Hotel, the Guest shall present to the designated Hotel worker – receptionist their personal identity card or passport (or another valid identity document).
The Hotel reserves the right not to accommodate individuals who refuse to present an identity document and those who show symptoms of having consumed an excessive amount of alcohol, addictive substances or symptoms of an infectious disease, especially high temperature or cough, which shall be without prejudice to the other obligations of the Guest towards the Hotel. For the reason of the coronavirus pandemic causing Covid-19, the Hotel reserves the right not to accommodate a Guest who refuses to follow measures taken by the Hotel in order to limit the spread of the virus. In such event, the respective Guest has no right to any claim for damages to be paid by the Hotel as a result of not being accommodated in the Hotel.
After the receptionist checks the Guest’s identity and checks the Guest in, the Guest shall receive a hotel card and an accommodation card including the name of the Hotel, room number and time by which the room must be vacated on the last day of the stay, or also the name of the Guest and the length of the stay. From this moment on, only this Guest (these Guests) will have access to the Guest’s room. The access of the Hotel staff to the Guest’s room is limited to the necessary scope consisting in the proper fulfilment of the accommodation terms arranged by the Contract (cleaning, necessary maintenance, handling an emergency, etc.). In order to ensure the maximum privacy of the Guest, it is possible to arrange further restrictions to the entry of the Hotel staff in the Guest’s room or hang the DO NOT DISTURB card on the room door handle.
The Guest is not entitled to allow third parties to use the room. All equipment and furnishings of the room are solely intended to be used by the Guest. The Guest is not entitled to allow strangers to enter the Hotel.
On the day of arrival, the Guest cannot check in before 3 p.m. On the last day of the stay, the Guest is required to vacate the room and return the hotel card by 10 a.m. If, on the last day of the stay, the Guest fails to vacate the room and return the accommodation card by the above deadline, the Hotel shall be entitled to charge the stay to the Guest as follows: vacation of the room between 10 a.m. and 2 p.m. – fee amounting to 50% of the price for one night, after 2 p.m. – another day of accommodation shall be charged according to the applicable price list. In such event the Hotel shall also become entitled to require compensation from the Guest for damage that the Hotel incurred in relation to the Guest’s late departure of the room, especially the costs of accommodating a guest who was supposed to occupy the room that the Guest failed to vacate by the set deadline, and the Hotel shall be entitled to remove the Guest’s possessions from the room and store them in a safe place in order to prepare the room for the guest who has booked the room. In order to prevent such procedure, the Guest may agree with the Hotel in advance on a later deadline for vacating the room if the Hotel is not fully occupied; such an agreement shall take effect once it is confirmed by the Hotel in writing (e.g. indicating that fact in the Guest’s accommodation card, issuance of a new card, sending an e-mail to the Guest).
If the Guest fails to arrive for check-in by 8 p.m. on the first day of the stay and does not agree with the Hotel (by phone, e-mail) to keep the booking for them, the Hotel shall not be entitled to reserve the booking of the room for the Guest and the accommodation shall be considered cancelled according to the GBTC.
If the Guest asks for prolongation of the stay beyond the period of time agreed in the Contract, the Hotel may offer to the Guest, for capacity reasons, a different room than the one the Guest was originally staying in.
The Guest shall pay the price set in accordance with the applicable price list of the Hotel for the accommodation and related services. The Hotel is entitled to request from the Guest the payment for accommodation and related services in advance; if the Hotel does not require an advance payment, the payment must be made on the last day of the Guest’s stay prior to leaving the Hotel.
In exceptional cases, the Hotel reserves the right to offer to the Guest different accommodation than that originally agreed.
Smoking is forbidden in all rooms and indoor premises of the Hotel. For this reason, it is forbidden to smoke and handle open fire in all indoor premises of the Hotel. Smoking is only permitted in designated outdoor areas. The indoor premises of the Hotel that the Guest is entitled to use include the premises that are marked as such (the Guest’s room, parking place) or that directly relate to the use of the service provided to the Guest by the Hotel under the Contract, e.g. the restaurant, the wellness centre, necessary communications (corridors, staircases, lifts). The Guest is not entitled to use the other indoor premises of the Hotel unless the Guest is visiting another guest in the guest’s room at the guest’s request or unless it is an emergency.
It is not permitted to accommodate dogs, cats or other animals in the Hotel.
Guests are not allowed to consume their own food and drinks in the shared premises of the Hotel. Guests are not allowed to move furniture or make any changes or repairs in the rooms and other Hotel premises without the previous consent of the Hotel. Guests are not allowed to tamper with the electricity or other installations in the rooms and other Hotel premises. Guests are not allowed to use their own electrical appliances in the rooms and other Hotel premises, except for electrical appliances to be used by the Guest for personal hygiene (shaving and massage machines, hair dryers, etc.) and common chargers for notebooks, mobile phones, cameras, etc.
When leaving the room, the Guest must close all windows and water taps and the room door, switch off all electrical appliances and turn off the lights.
For safety reasons, it is not allowed to leave children up to 10 years of age in the rooms or other Hotel premises unsupervised by an adult.
The Guest is obliged to report to the Hotel any serious injuries caused in the Hotel. All medical care is to be paid by the Guest. Use of the Hotel's accommodation facilities is only allowed to Guests who are not bacillus carriers or are not suffering from infectious or parasitic diseases, nor have they been ordered to undertake increased medical supervision or quarantine.
A Guest shall be held fully liable in accordance with applicable legal regulations for any damage caused to the Hotel. Guests are required to report any defects or damage to the Hotel property immediately after discovering them.
The Guest is required to keep all jewellery, money and other valuables in the room safe, which represents a place designated for keeping valuables. Other valuables include, in particular, jewels and gems, securities, watches, mobile phones, notebooks and other similar devices.
It is not permitted to bring guns, ammunition or other dangerous items or substances to the Hotel.
Guests are required within the Hotel premises to observe good manners, avoid bothering other guests and Hotel staff with inappropriate behaviour, to respect the quiet hours (from 10 p.m. to 7 a.m.), avoid consuming alcohol in the shared Hotel premises (except for places designated for such purpose – the Hotel restaurant and bar, etc.), and avoid damaging the Hotel equipment and furnishings. When using electrical appliances, TV or other devices, the Guest is obliged to behave carefully and pay attention to the use thereof.
A breach of any of the obligations defined by the Hotel rules can be considered, according to the circumstances, a serious breach of the Contract and may result in termination of the stay. In such an event, the Hotel shall be entitled to charge the Guest the full agreed price for entire stay and the Guest will be required to leave the room immediately and return the hotel card. This shall be without prejudice to the Hotel’s right to compensation for damage incurred by the Hotel as a result of the Guest’s conduct.
These General Business Terms and Conditions enter into force and effect on 1 December 2021.
The Hotel hereby provides Guests with the following information pursuant to Sections 1811 through 1820 of Act No. 89/2012 Coll., the Civil Code, and according to Act No. 634/1992 Coll., on consumer protection:
E-mail address: email@example.com, phone number: + 420 777 202 246.
The principal subject of the accommodation provider’s business activities (field of activity): provision of accommodation services.
Description of the service: the accommodation provider provides guests with accommodation and with services related to accommodation on the basis of the terms specified in the written accommodation contract or in the booking confirmation.
Price for the service: the total price for the provision of the services is indicated in the respective booking confirmation. The price does not include any taxes and fees, the final price will be increased by the municipal tax and municipal fee.
Method of payment and method of performance: the Guest shall make all payments agreed in the accommodation contract in cash or electronically in the accommodation provider’s bank account; the accommodation provider shall inform Guests of the account number and variable symbol in writing; the obligation to make an advance payment is indicated in the respective booking confirmation.
Complaint: rights arising out of defective performance must be claimed without undue delay after the defect is determined. When lodging a complaint, it is necessary to indicate what the Guest is claiming (discount of the price, etc.).
The information on the existence, method and terms of the out-of-court settlement of consumer complaints including information whether or not it is possible to contact the supervisory body: the Guest is entitled to file a proposal of the out-of-court settlement of a dispute to the entity for out-of-court settlement of consumer disputes, which is:
Czech Trade Inspection Authority
Central Directorate – ADR Department
Štěpánská 15, 120 00 Prague 2
The Czech Trade Inspection Authority is a supervisory body supervising the protection of consumers pursuant to Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and in compliance with other legal regulations. The website of the Czech Trade Inspection Authority is located at www.coi.cz.
In compliance with Section 1837 (j) of the Civil Code, the Guest as a consumer does not have the right to withdraw from the accommodation contract as long as the accommodation facility provides performance on the specified date and time.
Indication of the member state(s) of the European Union whose legislation shall govern the relationship between the Guest and the accommodation provider based on the accommodation contract: Czech Republic.
Indication of the language that is to be used by the Guest and by the accommodation provider for communication during the term of the accommodation contract and to provide Guests with contractual terms and with other information: Czech language.